Troubleshooting: Plugin Not Recognizing Your Survey

If you're experiencing a situation where our plugin doesn't recognize the survey you're working on, don't worry, we've got your back!

It's possible that the plugin hasn't been configured to work with certain portals just yet. But hey, good news! We're currently in the process of developing a whole series of updates to make sure our plugin plays nice with a wide range of surveys.

So, what should you do in the meantime? Well, we recommend taking a quick detour through our dashboard. From there, you can shoot us a request via our White-Glove service, and you'll hear back from us within 72 hours.

Our amazing Quality Action team will jump right in and pre-fill the survey for you. At the same time, we'll be hard at work behind the scenes to tweak the plugin to recognize the portal you're working with. This typically takes anywhere from a few days to a week, depending on the complexity of the adjustments needed.

So sit tight, grab a cup of coffee ☕, and let us take care of the rest. We're committed to making your experience as seamless as possible!

If you have any questions or need further assistance, don't hesitate to reach out. We're here to help every step of the way!